1. Our commitment
CandleMe (candlemenow.com) does not send, and does not allow anyone to send on its behalf, unsolicited bulk email, deceptive messages, or messages to purchased, rented, harvested, or scraped lists. We follow the U.S. CAN-SPAM Act and, where they apply, Canada's CASL, the EU/UK GDPR and ePrivacy rules, and the policies of our email providers (Google Workspace) and sending tools.
2. Who we email
We email only people and businesses that asked to hear from us, signed up, or use CandleMe; existing customers, partners, and sponsors, about their account or relationship with us; and a limited number of individually researched business contacts (for example salon, spa, and wellness business owners or managers) at their published business address, about something directly relevant to their business. Each of these messages is one-to-one, sent in low volume, and stops at once if the person asks.
We never send to consumer lists, purchased or rented lists, or addresses gathered by automated harvesting.
3. Sending domains and identification
CandleMe sends from candlemenow.com and from a small number of secondary domains registered to and controlled by CandleMe and IDDAS Technologies L.L.C. (for example teamcandleme.com and candlemepro.com). Every message from any of these domains truthfully identifies the sender (a real CandleMe person) and CandleMe; has accurate From, Reply-To, and routing information, with SPF, DKIM, and DMARC (p=reject) in place; uses subject lines that are not misleading; includes our physical postal address, IDDAS Technologies L.L.C., 30 N Gould St Ste R, Sheridan, WY 82801, USA, in business outreach; and gives a clear way to opt out (reply "unsubscribe", or email zafar@candlemenow.com).
4. Opt-out
We honor every opt-out request within 10 business days, and usually right away. Opted-out addresses go on a permanent suppression list that applies across all CandleMe sending domains, including candlemenow.com and the secondary domains we control. We never sell or share opt-out lists.
5. List hygiene and volume
We verify addresses before sending, cap daily volume for each mailbox, stop sending to addresses that hard-bounce, watch complaint and bounce rates, and pause any mailbox or domain whose complaint or bounce rates go above industry thresholds (Google's spam-rate guidance of under 0.3%).
6. Mailbox warm-up
New mailboxes may take part in a provider warm-up program that exchanges low-volume, non-commercial test messages with other participating mailboxes that have opted in. No warm-up message is sent to anyone outside that program.
7. Third parties
Partners, sponsors, distributors, and users may not send spam that mentions CandleMe, links to CandleMe, or promotes CandleMe (see our Terms and Conditions, Section 6). If we find such misuse, we may suspend the account involved and take further action.
8. Report abuse
If you believe you received an unwanted message from CandleMe or from any domain we use, email zafar@candlemenow.com and include the full message headers. You can also write to IDDAS Technologies L.L.C., 30 N Gould St Ste R, Sheridan, WY 82801, USA. We investigate every report, reply within 2 business days, and suppress your address immediately.
9. Changes
We may update this policy. The current version is always at https://candlemenow.com/anti-spam.