CandleMe Support
Questions about the CandleMe app or a Candle? Email support@candlemenow.com. We answer within 1 to 2 business days.
I lost a Candle. How do I get it back?
Use Find my candles below, or ask the business to send you its Candle again.
How do I remove a Candle?
Delete it the way you delete any app icon: press and hold the Candle on your home screen and choose Remove. To remove its Wallet card, open the card in Wallet and choose Remove Pass. You can get the Candle again at any time.
How do I delete my account?
Sign in at iddas.tech, open Profile and tap Delete my account. Or email support@candlemenow.com from the address on your account. Either way we delete it within 7 days and email you when it is done.
For businesses: will we ever be billed twice for the same customer?
No. You are billed once, when a new customer receives your Candle and opens it. A repeat scan gives the customer their own Candle back at no charge. Once they save it, it stays theirs on that phone, and a repeat scan within an hour from the same internet connection and the same kind of phone is not billed again either. For that we keep only a short scrambled code made from the connection and the phone’s type and system version. It is never shown to anyone and is used for nothing else.
Operated by IDDAS Technologies L.L.C.