Sample Recovery Page

Recovery for a smooth rollout

A private way back, when someone needs it.

We email each employee their assigned Candle. If the email is missed, the link is lost, or a phone changes, this page finds the correct Candle instantly. No employee contact details are exposed.

  1. 01Enter phone or email
  2. 02Match the assigned Candle
  3. 03Save it and start
Continue

A private way back for every team member

If their link is lost, their Candle is not.

You receive a branded recovery link to share with your team. Each person can retrieve only the Candle already assigned to them.

One employee recovery path

Find your Candle.

If an onboarding email does not arrive, a link is lost, or a phone changes, the team member opens your recovery page.

  1. 1Enter phone or email.
  2. 2Find your Candle.
  3. 3Save to Wallet and use it.

The branded recovery URL is supplied to your company, ready to share with every employee.

Sample branded Find your Candle page for privately retrieving an assigned employee Candle
NSNorthstar Salon Group
Only a matching phone number or email returns the assigned Candle.

The match returns one result

Their own Candle. Ready immediately.

The correct personal page opens, already connected to the right company and location. The team member saves it to Apple Wallet or Google Wallet and can begin sharing it with clients.

  • No profile to rebuild
  • No other employee records shown
  • Ready to save and share
NSNorthstar Salon Group

Your Candle is back

Welcome, Ava.

Your personal Candle is ready to save.

Candle

Ava
Northstar Salon Group

The original way in

One employee-only QR starts every Candle.

A manager can show it on a phone or print it. It already knows the correct company and location. You can also email it to your whole team from your dashboard, or send us the list and we will send it for you.

Phone showing an employee-only onboarding page with a location-specific QR code
Onboarding creates the Candle. Recovery brings that same Candle back.

Included with your program

The way in and the way back are ready together.

Your branded onboarding and recovery pages are prepared instantly when each team member receives their Candle from a manager or scans the employee-only poster. Both are included with the program.

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