Questions
Do customers need an app or an account?
No. They scan, save the Candle to Apple Wallet or Google Wallet, and that’s it. Double-tapping the CandleMe symbol brings them straight back to your wash.
They save the Candle to Apple Wallet or Google Wallet, and the same Candle remains available on that device so they can return to your wash and its services. Activation is charged once per customer, not each time they open or use the Candle. A device change may create a new activation.
Does this replace our app or membership system?
No. CandleMe connects customers to the systems and links you already use. Memberships, wash plans, detailing, reviews, referrals, offers, and service recovery can all sit together inside one Candle in the customer’s Wallet.
Can we use it across multiple locations?
Yes. Each location can be configured and measured separately while the network remains under your control.
How do we introduce it at the wash?
The strongest introduction is personal. A crew member can simply say, “Here’s a Candle for you,” and let the customer scan it from their phone. Customers can also scan a posted Candle poster or use the touchpoints you already have: pay booth, tunnel screen, app, receipt, digital display, event booth, printed card, SMS, or email.
What does our crew have to do?
Very little. A crew member can simply say, “Here’s a Candle for you,” and let the customer scan it from their phone. They can also point customers to a posted Candle poster or approved placement. The crew does not need to explain a system or collect customer information.
How do customers get it?
A customer scans or opens the Candle from a pay booth, tunnel screen, receipt, app, printed placement, event, SMS, email, or crew interaction.
Will customers actually keep it?
Wallets are far less crowded than browsers, messages, or social feeds. Marqeta research found that 61% of mobile-wallet users kept only one or two payment cards, so a distinctive Candle can remain among a small number of useful items. Read the research summary.
What does it cost after the pilot?
The standard monthly rate for your plan, per location. Each plan includes a set number of activations a month, and additional activations are billed at your plan’s rate. Full details are on the pricing page.
Can I change what’s inside later?
Yes. Update any destination from your dashboard and customers see the change the next time they open their Candle.
Can we use the Candle for fundraising?
Yes. CandleMe does not operate the fundraising program. You can connect the Candle directly to the cause, school, team, or community program you already support.
Can my Candle earn money?
Later, yes. Selected destinations can host relevant partners or sponsors. Ask about sponsorship and fleet opportunities once your pilot has real customer numbers.
Will we ever be billed twice for the same customer?
No. You are billed once, when a new customer receives your Candle and opens it. If they scan it again, they get their own Candle back at no charge. Once they save it, it stays theirs on that phone, and a repeat scan within an hour from the same connection and phone is not billed again either. More on our Support page.