For hotels, resorts and retreats

Your brand.In their Wallet.

Every guest you have ever had, one tap from booking with you again.

Guests save your Candle at check-in, from the back of their key card or from the room TV. Your booking page, loyalty program, Google reviews and specials stay on their phone after checkout.

No app
No forms
No login
No guest records

Get Started Set up a hotel group

See how guests save it

Tap the flame to put it out. Tap the wick to light it again.

Preview only. Your own Candle is ready the day you get started.

Done for you

Send us one file.Live in one day.

We do the entire setup: every Candle, the Candle artwork for every spot, your recovery page and your reports. You print and place.

1MorningFind your hotel
Pick your hotel, then add your properties, outlets and staff in a few short steps. Not listed? Add it yourself.
2Same dayWe build everything
A Candle for every property and staff member, and Candle artwork for every spot.
3That eveningYou print and place
A Candle card on the desk, the Candle on the back of every key card, on the room TV and on every table.
4Day oneShare it every way
Staff show their own Candle at the desk, the printed Candle signs go up, and one email with the ready-made letter goes to every guest, from your own email.

See the dashboard

A hotel lobby at dusk, warm lamps glowing over marble floors

How it works

Not just at check-in.Everywhere they stay.

Every spot gets its own Candle, so you see which desk, room, table or screen each save came from.

Tap a cube to turn it.

On the room TV: one still image on the welcome screen. Your welcome gift. Scan for yours. We make it from your Candle.

Elevators
Wi-Fi login page
Confirmation email
Checkout folio
Lobby screens
Meeting rooms
Wedding and event tables
Gift shop

Every past guest

Thank every guestyou have ever had.

Give each past guest their own Candle as a thank-you from your hotel. Every Candle is unique, so you see who saved it, who came back and who booked again. It saves in two taps. No app to download, nothing to sign up for.

Every Candle you need, self-serve. Download them from your dashboard in many file formats, or we prepare the files for you.
You send them your way. From your own email or guest systems. Your guest list never leaves your hands.

See the dashboard

After checkout

A thank-you they keep

Not another newsletter. A gift on their phone with your booking link inside.

When something goes wrong

A better way to say sorry

A Candle with a gift inside instead of a cold comp email. The guest keeps it, and you keep the guest.

Home screen and Wallet

One tap away.On the home screen. In Apple Wallet or Google Wallet.

Apple Wallet or Google Wallet is the fastest way in: two taps and your hotel is on their phone. The Candle then guides them onto the home screen, where your hotel can reach them when it matters.

1Into their Wallet in two taps
The fastest way onto the phone. The card carries your hotel's name and a button that opens your Candle.
2Guided to the home screen
Inside the Candle, arrows show exactly where to tap to save it to the home screen. On Android it goes straight to the home screen.
3Reach them when it matters
From the home screen, your hotel can send a few timely notifications: a members' rate, a festival weekend, a spa opening. Kept to what matters, so guests keep them on.

Add to Apple Wallet — Example card as iOS 27 shows it. On iOS 26 and earlier, Wallet shows its classic card instead: the QR code below and no buttons.

Add to Google Wallet — Example card as iOS 27 shows it. On iOS 26 and earlier, Wallet shows its classic card instead: the QR code below and no buttons.

Saving it to the home screen, as your guest sees it. The Candle shows them where to tap.

11:48 Keep this Candle

Skip

What your guest sees after opening the Candle. One more tap saves it. On Android, the button reads Add to Google Wallet.

See how guests save it

What's inside

Everything you run.One Candle.

The links you already have, one tap away: direct booking, loyalty, Google reviews, specials, the spa and the restaurant. Change any of them in minutes, and add a new property to the Candle guests already hold.

First linkBook direct
Your own booking page, not a booking site's commission.
During the stayRoom service, spa, Wi-Fi
Everything a guest asks the front desk for.
After checkoutLoyalty, reviews, specials
Your program and your Google review link, where guests can find them.
SharedA friend gets their own
Every Candle is unique, so each share is counted too.

Properties

The bird's-eye view.Down to one table.

Every Candle is unique, so every save, return and share traces back to where it started, without knowing who the guest is.

BrandYour group
Every property side by side
PropertyEach hotel
With its own manager
OutletDesk, spa, bar
Where it was given
SpotOne table, one room
Its own Candle
StaffWho handed it over
Credit where it is due

Open the dashboard

Why a Candle

More than an email.Lighter than an app.

A post-stay email

Buried by the next morning
Forwarded, then lost
No idea which stay it came from

A hotel app

Few guests download it
Needs an account and a login
Costly to build and keep up

A Candle

Saved in two taps
On the home screen, in Apple Wallet or Google Wallet
Every save traced to its spot

Two ways in

One hotel, orevery hotel you run.

Your property

One hotel, resort or retreat

Find your hotel and start in minutes
Staff Candles for your team
Your dashboard and a monthly report

Get Started

Your hotel group

A corporate program

One account, every property under it
A manager for each property, set by you
Brand-wide links locked at headquarters

Set up your group

Guests at a rooftop bar at sunset over the city

Sponsors and pricing

Your liststays yours.

Open positions inside your Candle through the CandleMe marketplace: a local tour, a spa partner, a car service. You choose who is in, and your hotel shares the revenue.

Your control, every time

You decide who is in. No partner appears until you approve it, and you can remove one any time.
Partners see totals, never guests. No names, no emails, no phone numbers.
Paid monthly, with a clear statement.

Our standard plansOne hotel or every property in your group.See plans and prices

A returning guest welcomed at the hotel entrance with a handshake

Questions

What hotels ask.

Does it replace our loyalty program or booking engine?

No. It holds them. Each link inside your Candle points to a page or tool you already run, so there is nothing to switch.

What guest data do you collect?

None. Guests give nothing to save or recover a Candle, and we never ask for your guest list. You download your Candles from your dashboard and send them yourself.

Can staff have their own Candle?

Yes. Every staff member can have their own Candle under your hotel, so each save is credited to them. They get it back from your recovery page with their phone or email.

We have several brands and many properties. Does it work?

Yes. Set it up as a corporate program: one account, a Candle for every property, a manager for each, and links you can lock at headquarters.

We can't find our hotel. What now?

Add it yourself in a minute: your hotel's name, its website and your work email. Not listed? Add it yourself.

What does it cost?

Hotels are on our standard plans. See plans and prices

Will we ever be billed twice for the same customer?

No. You are billed once, when a new customer receives your Candle and opens it. If they scan it again, they get their own Candle back at no charge. Once they save it, it stays theirs on that phone, and a repeat scan within an hour from the same connection and phone is not billed again either. More on our Support page.

Start this week

Keep every guestone tap from home.

Get started today. Be live tomorrow.

Get Started Book a Meeting