Sample recovery page

If their Candle is lost,it is easy to find again.

You receive a branded recovery page to share with your team and your guests. Staff get back only the Candle assigned to them. Guests choose your hotel and save the same Candle again.

One staff recovery path

Find your Candle.

If an onboarding email does not arrive, a link is lost, or a phone changes, the staff member opens your recovery page.

1Enter phone or email.
2Find your Candle.
3Save it and use it.

Try it here with ava@yourhotel.com, exactly as a staff member would.

YHYour Hotel

Only a matching phone number or email returns the assigned Candle.

One guest recovery path

Find your hotel.

A new phone, a deleted pass or a missed email. The guest opens your recovery page and finds your hotel.

1Open your recovery page.
2Choose your hotel, then the property.
3Save it again in two taps.

Try it here: type a hotel name, exactly as a guest would.

Lost your Candle?

Choose your hotel

Your hotel

A working sample. Guests never enter a name, email or phone number.

The match returns one Candle

Their own Candle.Ready again.

The right Candle opens, already connected to the right hotel, property and outlet. They save it to the home screen, Apple Wallet or Google Wallet and carry on.

No profile to rebuild
No other staff or guest records shown
Ready to save and share

YHYour Hotel

Your Candle is back

Welcome, Ava.

Your personal Candle is ready to save.

The original way in

One staff-only Candle signstarts every Candle.

A manager shows it on a phone or prints it for the back office. It already knows the right hotel and outlet. You can also email it to your whole team from your dashboard, or send us the list and we will send it for you.

A hotel front desk team at the start of a shift — Onboarding gives the Candle. Recovery brings that same Candle back.

Included with your plan

The way in and the way backare ready together.

Your branded onboarding and recovery pages are ready the day you go live.

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